About Tickets

I lost my ticket. Can you reissue it?

Tickets are treated as negotiable instruments, and we will not reissue them under any circumstances, even if you have proof of purchase (such as a ticket confirmation, receipt, or other tickets purchased at the same time). Please keep your tickets in a safe place until the day of the performance.
Also, if you have downloaded an e-ticket to your app, please do not change your device.

How old do I need to be to get a ticket?

To enter the SUMMER SONIC venue, all attendees in elementary school and older must have one ticket per person.
Preschool-aged children must be accompanied by a guardian at all times, and only one child per guardian may enter for free. Please note that access to certain areas is restricted; entering the front section of the standing area is extremely dangerous and strictly prohibited. If you are found there, you will be asked to move to another area. Additionally, strollers may not be brought into the venue for any purpose other than for the use of a child.
Parents and guardians must follow the instructions of staff, never take their eyes off their children, observe proper etiquette, and be considerate so as not to cause inconvenience to other guests. Those who fail to comply with these rules may be forcibly removed from the venue. In such cases, no refunds or other compensation will be provided.
Furthermore, the organizer, venue, and artists assume no responsibility whatsoever for any accidents, incidents, injuries, or other occurrences that may take place inside or outside the venue. We ask that guests and parents/guardians handle such matters at their own risk and responsibility.

Can I watch the show in a safe area with my child?

Some stages have designated family areas. Children in elementary school or younger may attend with a guardian. However, since space is limited, admission may be restricted.
Stages with Family Areas (Mountain, Sonic, Pacific)
*Only one guardian per child is permitted in the family area.

What is a Platinum Ticket?

A Platinum Ticket is a SUMMER SONIC 1-DAY Ticket that includes Platinum benefits. For details, please refer to Platinum Perks and Platinum FAQ.
Preschool-aged children are not permitted in the Platinum Area. Additionally, preschool-aged children are not eligible to use any other Platinum benefits.

I can no longer go to SUMMER SONIC. Can I get a refund?

No refunds, cancellations or changes will be made after tickets have been purchased.

The artist I wanted to see cancelled his/her performance. Can I get a refund for the ticket?

No refunds will be made due to changes in artists. Please understand this in advance.

I'd like to sell my ticket because it's not convenient for me ...

The transfer or resale of tickets for profit is strictly prohibited under Article 13 (Prohibition of Resale) of the Live Entertainment Terms and Conditions established by the Association of Concert Promoters of Japan (ACPC).
We do not guarantee the validity of tickets purchased through private transactions, auction sites, or unauthorized ticket resale sites. If it is discovered at the venue that you are attempting to enter with a transferred or resold ticket, you will be denied entry. Please be aware that we will take legal action in such cases.
Furthermore, any disputes arising from ticket transfers or resales on the day of the performance must be resolved exclusively between the parties involved.

I purchased a ticket through a non-authorized sales channel.

Viagogo, Ticket Distribution Center, StubHub, TicketJam [ticketjam], and similar sites are not official sales channels. Furthermore, we cannot guarantee admission for tickets purchased through private transactions between individuals on social media or other platforms. Purchasing or selling tickets through the sites listed above or through private transactions may expose you to the risk of fraud or other problems. Please be aware that you may be subject to investigation by law enforcement authorities, and in some cases, both the seller and the buyer may face penalties.

Is there a set of tickets for Tokyo and Osaka?

There are no through tickets for the two venues, Tokyo and Osaka. Tickets are valid only for the performance date and venue indicated on the ticket. A single ticket cannot be used by more than one person.

I see that wristbands are supported, but can I go out of the venue after entering?

By showing the wristband—which you will receive in exchange for your ticket upon entry—to a staff member, you will be able to freely enter and exit the venue from the time the doors open until the end of the performance. Please note that the wristband is intended for use only for the performance date and venue specified on your ticket; therefore, please do not remove it under any circumstances until all performances for which you have purchased tickets have concluded.
Please also refer to the “Guidelines for Wearing Wristbands.”
We apologize for the inconvenience, but please make the necessary changes.

I accidentally took off (cut) my wristband...

Under no circumstances will we reissue wristbands due to damage or loss. Since you will not be permitted to enter the festival without your wristband, please take good care of it until the festival ends and do not remove it under any circumstances.
Furthermore, if unauthorized entry is discovered, you will be asked to leave the premises regardless of the reason. Please be aware that in such cases, you will be handed over to the police, and legal action will be taken.

Can I use my SUMMER SONIC ticket to enter the MIDNIGHT SONIC (midnight show)?

Admission to MIDNIGHT SONIC DIM MAK:30 ~HARAJUKU RAVE CLUB~ is also granted with a SUMMER SONIC Tokyo admission ticket (3-Day Ticket, 8/14 (Fri) or 8/15 (Sat) 1-Day Ticket, or Platinum Ticket).
Admission to MIDNIGHT SONIC DIESEL TAKEOVER is also granted with SUMMER SONIC Tokyo admission tickets (3-Day Tickets, 1-Day Tickets for August 15 (Sat) and August 16 (Sun), and Platinum Tickets).
Please note that refunds will not be issued for duplicate purchases.
For details, please check the “Ticket Validity Period” section on the TICKETS page.

Are there any tickets sold exclusively for MIDNIGHT SONIC (late-night performances)?

Yes. Please refer to the TICKETS page for details.

I would like to know the details of the first morning numbered tickets

Please check the FAQ for the first morning numbered tickets.

About Food and Beverage

Can I bring my own food and drink?

Only plastic bottles and reusable water bottles may be brought into the venue (glass bottles, cans, and food items are not permitted). Additionally, while plastic bottles and reusable water bottles containing “water, unsweetened tea, or sports drinks” may be brought into the outdoor stage area and the indoor stage, please refrain from bringing beverages such as juice or alcoholic drinks. *Salt tablets and salt candies are not considered food items.

Can I eat and drink at the venue?

Food and beverage outlets will be set up inside the venue.For details on stores and menus, Please check it FOOD page

What can I use to pay for food and beverage?

Only electronic money payments are accepted in the ZOZOMarine Stadium area and Makuhari Messe area (except for permanent stores).
Cash payments are only accepted in the beach area.

About Goods

When do you start selling merchandise? Can I purchase merchandise without a ticket?

Only guests who have a SUMMER SONIC ticket and have exchanged it for a wristband may purchase merchandise. (You may also present your ticket.)
In addition, we will be introducing “Merchandise Queue Tickets” (using the Summer Sonic app) for all ticket holders.
Details will be announced shortly.

Are there any restrictions on the purchase of goods?

Some goods may be set aside. In that case, we will inform you at the site on the day of the performance.

What can I use to pay for goods?

Cashless payments (credit cards, electronic money, and code payments) are accepted. Cash is not accepted.

Other

Is it possible to record or film the show at the venue?

Photographing or recording the performing artists, as well as live streaming, using smartphones (cell phones with cameras) or compact digital cameras (video cameras, professional-grade photography equipment, telephoto lenses, audio recording devices, action cameras, etc., are prohibited) is strictly prohibited. If such behavior is discovered, we will delete the data or confiscate all memory cards, film, tapes, and equipment (including smartphones)
, and you will be asked to leave the venue. Please also be aware that, depending on the nature of the offense, you may be handed over to the police.

Can I bring compact cameras and other equipment to the venue?

You may bring smartphones (cell phones with cameras) and compact digital cameras into the venue; however, video cameras, professional-grade photography equipment, telephoto lenses, audio recording devices, action cameras, and similar items are strictly prohibited. Additionally, photography is permitted only when you are the subject of the photograph. Photographing the performing artists with any of these devices is strictly prohibited.

Are there places where I can use chairs or leisure seats?

Chairs, leisure sheets, and tents are not allowed in the Tokyo venue.
Please do not leave your luggage unattended or engage in other disruptive behavior in order to take up space. Any luggage left unattended will be removed immediately.

What other items are prohibited from being brought in?

For details, please refer to the Precautions section.
Please note that even if an item does not fall under the precautions listed, it may still be prohibited if deemed dangerous by staff.

Is parking available at the venue?

There is public parking available near the venue, but spaces are limited. We recommend using public transportation.

Is there a place for children to play or a nursing room?

There is a “Kids Area” in the Makuhari Messe area where you can breastfeed and where children can play (access is limited to children accompanied by a parent or guardian). Please check the official website or the SUMMER SONIC app in advance for details such as the location. There are no facilities, such as daycare centers, available for childcare.
In addition, there is a nursing room at ZOZOMarine Stadium; please ask a staff member if you wish to use it.

Is smoking allowed in the venue?

Smoking is prohibited in all areas except in designated smoking areas. If you wish to smoke, please use the smoking areas provided on site, including those for electronic cigarettes, heated cigarettes, etc. Please do not linger in the smoking areas. When using the smoking areas, please do not stay long and behave in an appropriate manner

Is wheelchair accessible?

Wheelchair access is available. We have designated accessible seating areas at each stage. Please note, however, that admission may be restricted due to limited space in these areas. Also, please be aware that if you are accompanied by someone, that person will need one ticket per person.
No application is required for the accessible seating area. Please note that we do not provide wheelchairs for rent.

Are pets allowed?

No animals are allowed. However, guide dogs and nursing dogs are allowed.

I am pregnant. Can I ask for a chair?

Doctors and nurses are stationed in the first aid area inside the venue, but as there are no specialists, they may not be able to respond to changes in your physical condition. Please consult with your family and primary care physician in advance.
In addition, chairs are not available. Please note that you are not allowed to bring your own folding chairs.
The venue is expected to be crowded on the day of the event, so we recommend that those who are not confident in their physical condition refrain from attending.

Are coin lockers/cloakrooms (baggage storage) available?

A coat check service is available for ¥2,000 per day (70-liter plastic bag), with unlimited access to your belongings.
[ZOZO Marine Stadium]
Coin lockers only (unlimited access) / Electronic money payments only / Hours: 8:00 AM–10:00 PM (tentative)
(From 8:00 AM to 9:00 AM, service is limited to customers with first-come, first-served tickets.)
*Platinum ticket holders may use this service free of charge

[Makuhari Messe Halls 1–8]
Coat check (Platinum ticket holders only) / Hours: 8:00 AM–10:00 PM (tentative)
(From 8:00 AM to 9:00 AM, service is limited to guests with “First-Come, First-Served” tickets.)

[Makuhari Messe Hall 11]
Coat Check / Electronic money payments only / Hours: 8:00 AM–10:00 PM (tentative)
(From 8:00 AM to 8:30 AM, service is limited to guests with “First-Come, First-Served” tickets.)

Permanent Coin Lockers (Items cannot be retrieved or stored during the event) / Cash and electronic money accepted / Hours: 8:00 AM – 11:00 PM (tentative)
(From 8:00 AM to 8:30 AM, service is limited to guests with early-morning numbered tickets.)

Additionally, the coat check service is not available at MIDNIGHT SONIC. Please use the coin lockers located at Makuhari Messe. (Operating hours vary by location.)

Can I leave my stroller with you?

We will keep them at the cloakroom for ¥2,000 per day.
You can also leave them next to the kids' area when using the kids' area.

I dived and injured someone...

Diving and moshing are extremely dangerous and are strictly prohibited. Please be aware that the organizer, venue, and artists assume no responsibility whatsoever for any accidents, incidents, or injuries resulting from diving, moshing, or similar behavior. Please be aware that any issues must be resolved between the parties involved, and the organizer will not be involved in any negotiations or other efforts to resolve such issues.

What should I do if I feel sick in the venue?

Please proceed to the first-aid area set up within the venue or speak to a staff member nearby. We ask that you check the location of the first-aid area in advance via the official website, the SUMMER SONIC app, or signs within the venue. Additionally, in the unlikely event that you need to call an ambulance, please do not call for help yourself; instead, speak to a staff member nearby. The organizers will coordinate with emergency services.

What should I do if I lost or left something at the venue?

Please check if it has not been delivered to the information booth at the venue. Contact information for inquiries after the event period will be announced on the official SUMMER SONIC website at a later date.